Senior Customer Success Manager, Mid-Market Scribe Join to apply for the Senior Customer Success Manager, Mid-Market Scribe role at Commure . About the Role At Commure + Athelas, we are transforming healthcare with our AI medical scribe product, designed to streamline clinical documentation and reduce administrative burden. We seek a motivated Customer Success Manager to build relationships with customers, ensure successful adoption of our product, and drive customer satisfaction and retention. Responsibilities Develop strong relationships with clinicians, administrators, and IT stakeholders. Monitor and ensure customer success through metrics like WAUs, renewals, and invoice payments. Conduct check-ins and strategic reviews to align on goals and identify opportunities. Demonstrate new features and promote product value. Support implementation and training for customers. Monitor usage, address challenges, and foster adoption. Gather customer feedback and communicate insights internally. Manage renewal processes and address risks proactively. Collaborate with finance to ensure timely payments. Escalate issues appropriately and contribute to scalable processes. Mentor junior team members and share knowledge. Qualifications Bachelor's degree in Healthcare Administration, Business, or related field. 5-7+ years in Customer Success, Account Management, or similar roles in SaaS. Understanding of healthcare workflows and EHR systems. Technical skills including data analysis and API integrations. Strong relationship-building and communication skills. Ability to manage multiple projects and prioritize effectively. Experience with AI solutions or medical workflows is a plus. Proficiency in Retool or SQL is a plus. Ability to travel 20-30% for on-site engagements. Benefits & Culture Join a mission-driven team transforming healthcare. Supported by top investors and experiencing rapid growth. Competitive benefits including PTO, medical, dental, and parental leave. Committed to diversity and providing accommodations. #J-18808-Ljbffr Commure
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