Job Description
Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.
Compensation: On target earnings between $80,000-$120,000 per year
How does our sales Manager Drive Impact?- Assist Customer Specialists in closing sales and conduct "Fly-Bys"/TO's on every deal
- Work with Customer Specialists to set sales and gross objectives and increase F& I penetration
- Manage the efforts of vehicle salespeople to enhance the customer satisfaction rating of the dealership and exceed the minimum standard for the Customer Satisfaction Index
- Manage the F&I Process and PVR expectations
- Coordinate in store training (Product, Closing and Sales Process)
- Partner with the Finance team to develop and coordinate best practices and finance product sales
- Manage the follow-up, DS processes and appointment handling process. Road to 50% overall close on show floor visits
- Follow company rules for safeguarding customer information at all times
- Verify that every customer is being offered ancillary products per Walser Policy
- Ensure that titles for trades are collected at the time of sale and verify that payoff information is correct
- Train and manage staff in company policies and ensure adherence to all company policies
- Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIP's as needed and administer annual performance evaluations for staff with thoughtful feedback
- Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
- Ensure staff completes all required job duties in an accurate and timely manner
- Complete employee terminations based on policy violations with HR approval
- Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties
- Coordinate with the Recruiting Department to interview and hire department staff
- Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
- Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
- Ensure Walser service processes and scripts are followed by employees
- Support the career and professional development of staff
We're Looking For: - Must be at least 18 years of age
- Must have a minimum of 1-year automobile sales experience
- Must have excellent customer service skills
- Must have a positive attitude and work well in a team environment
- Must have a valid driver's license and acceptable driving record
What We Offer: - Medical, Dental, Vision coverage & HSA/FSA
- Paid Parental Leave (Maternity, Paternity, Adoption)
- Adoption Assistance Program
- Life Insurance and 401K with Employer Match
- Pet insurance and Employee discounts
- Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser
- The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube
We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are: Do The Right Thing - Nothing is worth compromising a relationship.
Lead By Example - Be willing to help no matter how difficult the challenge.
Display Positive Energy - A good attitude is highly contagious.
Be Open Minded - The only thing that is constant is change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer. Walser Automotive Group
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